FAQ

Sample FAQ questions & answers:

Q: What payment methods do you accept?
A: We accept cash on delivery, bKash and Bank Payment.

Q: How can I track my order?
A: Once your order is shipped via Steadfast Courier, we will send you a tracking number via email or SMS.

Q: Can I change or cancel my order?
A: Please contact us as soon as possible. We can only accommodate changes or cancellations before the order is shipped.

Q: What is your return/exchange policy?
A: We currently do not offer exchanges except for damaged items. Please check the product carefully upon delivery.

Q: How long does delivery take?
A: Delivery times vary by location. Please check our Delivery Policy page for details.

Q: Do you offer same-day delivery?
A: Yes, same-day emergency delivery is available only inside Dhaka city if you contact us before ordering.

Q: What if my product is damaged or missing parts?
A: Please inspect your order in front of the delivery rider and report any issues immediately.